Return Policy for Idukki Spice Trails

Thank you for shopping at Idukki Spice Trails. We strive to provide the best quality spices and customer service. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You must provide a receipt or proof of purchase.
• Time Frame: You have 30 calendar days from the date you received the item to initiate a return.

2. Non-Returnable Items

• Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
• We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

3. Process for Returns

• Contact Us: To start a return, please contact our customer service at support@idukkispicetrails.com with your order number and the reason for the return.
• Shipping: Once your return is approved, we will provide you with instructions on where to send your item. Please note that you will be responsible for the shipping costs for returning your item unless the return is due to a mistake on our part (e.g., wrong or defective item).

4. Refunds

• Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within a certain number of days, depending on your card issuer’s policies.
• Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@idukkispicetrails.com.

6. Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If the item is returned due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.

7. Contact Us If you have any questions about our Return Policy, please contact us:

• Email: support@idukkispicetrails.com